FIND THE ANSWER TO YOUR QUESTION

Frequently Asked Questions

GENERAL

 

WHAT IS THE STORY BEHIND IMPRESSION ORIGINALE?

Oh well, excellent question. IMPRESSION ORIGINALE was established in 2016 by Mathilde and Claire, originally French but true believers of a border-less world. We have founded IMPRESSION ORIGINALE on strong social and environmental values. We believe we can do good business, where each of us have a part to play. Check our ABOUT and MEET OUR TEAM pages to learn more. WELCOME TO OUR WORLD!


 

WHERE ARE THE PRODUCTS MADE?

Our products are made in France, manufactured, printed and shipped from a small town in the Loire Valley called Angers. We rely on an independent, family-run business in South France to supply our ribbons — and we’re mighty proud to be able to only count suppliers who share our values for environmental concerns that are FSC, PEFC labelled and ISO certified.. To learn more about our products, you can review our ABOUT page.


 

HOW BIG IS THE MAXI SHEET OF GIFT WRAP?

All our maxi sheets of gift-wrap are standard: they are all 60x86cm, which is larger than the usual standard size 50x70cm. The maxi sheets allow you to wrap a very large square box L40cm x W30cm x H10cm.

Our maxi sheets of gift-wrap are made of a high quality weight, at 115/g grammage.


 

WHAT IS THE SIZE OF THE RIBBONS?

The ribbons all come in a standard size of 2.5m, which is perfect for a large bow on a very large parcel. We tried it for you!


 

MY RIBBON ARRIVED SLIGHTLY CREASED – WHAT CAN I DO?

Each and every order is hand picked with the greatest care and wrapped extremely well. However it is possible due to the nature of our products, that the ribbons may get slightly creased. If this happens, we recommend ironing them under a wet cloth for a perfect result.


  

HOW IS THE PARCEL PREPARED?

Each parcel is prepared with the greatest care, by hand. The maxi sheets of gift-wrap are delicately rolled, protected in a silk paper and sealed with our Impression Originale stickers. Each ribbon is neatly folded and pinned with a tag, then put in the middle of the rolled wrapping papers. The parcel is then posted within a gorgeous water-resistant grey shipping tube.


 

WHAT IS IN MY PARCEL?

Each parcel is prepared with the greatest care, by hand. Depending on your order, you could find:

  • Maxi sheets of gift-wrap (60x82cm) delicately rolled and protected in silk paper
  • Neatly folded ribbons (2.5m per ribbon) pinned with a tag
  • Complimentary stickers with our logo to add the final touch to your gift
  • A grey expedition tube, water resistant, reusable or recyclable

 

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept Visa, MasterCard, American Express, CB and Paypal. The transaction is converted from EUR. Only one card can be applied per order.


 

WHAT TYPE OF OPERATING SYSTEM AND BROWSER DO I NEED TO SHOP ON THE IMPRESSION ORIGINALE.COM?

We continually test our site on new versions of browsers and do our best to offer the smoothest experience on the most up-to-date versions of all browsers and platforms. If you are experiencing issues with your browser of choice we kindly suggest clearing your cookies, or try using a different browser. If you continue to experience problems, please reach out to contact@impressionoriginale.com and our customer service team will be more than happy to help you place your order.


  

CAN IMPRESSION ORIGINALE ASSIST MY COMPANY WITH GIFT GIVING AND BULK ORDERS?

Whatever you have planned, our corporate team is here to help. Simply email our team at contact@impressionoriginale.com.

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COLLECTION

 

A PRODUCT IS OUT OF STOCK WILL IT REAPPEAR?

The items in our major collections will be restocked regularly. However our capsule collections are produced in limited editions an will not be restocked. You can enter your email address on an out of stock product an we will let you know when the product will be ready to purchase when it is back in stock.


 

CAN I FIND YOUR PRODUCTS LOCALLY?

You can find where we are distributed on “WHERE TO FIND US“. We are working on more adresses. Please bear with us before our goods are carried in stores all around the world…


 

WHAT ARE YOUR OPERATING HOURS?

Our amazing team is busy working hard assembling products, fulfilling orders, brainstorming new product ideas, and answering your questions Monday through Friday on business hours by email. We do not ship any orders on Saturdays or Sundays.


 

DO YOU OBSERVE ANY HOLIDAYS THROUGHOUT THE YEAR?

IMPRESSION ORIGINALE will be closed on the following days in observance of the French holidays: New Year (1 Jan), Easter, Labour Day (1 May), 8 May, Ascension, Pentecost, Bastille Day (14 Jul), Assumption, All Saints (1 Nov), Remembrance Day (11 Nov), Christmas (25 Dec.).

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ORDERS, RETURNS & EXCHANGES

 

WHEN CAN I EXPECT MY ORDER TO SHIP?

All orders will ship from our fulfillment facility within 1-2 business days from when the order is placed. From there, it will take about 1-4 business days for orders, depending on the selected shipping method, to be delivered within France.

Colissimo  1-3 days                                      TNT +1 days                               Mondial Relay 3-4 days

For international orders it will take from 8-21 business days depending on the selected shipping method and the place of destination.

You can check your order’s status by logging into your account and going to MY ACCOUNT. Once your order has shipped, we’ll drop you an email letting you know it’s on its way. That email will include tracking information.


 

HOW CAN I FIND OUT THE STATUS OF MY ORDER?

Please login to your ACCOUNT in order to follow the status of your order. If you have any specific questions please do not hesitate to contact our customer care team at contact@impressionoriginale.com and they will happily help you with any questions or concerns.


 

WHAT ARE IMPRESSION ORIGINALE’S SHIPPING COSTS?

Our prices are dependent on the final destination and the chosen carrier. Our shipping costs are reflected in the checkout VAT. We present you the prices below excluding VAT, please add 20% for the final price.

Coliposte France WEIGHT HOME WITHOUT SIGNATURE POST OFFICE HOME WITH SIGNATURE
Coliposte France 0,25 5,664 4,656 6,48
Coliposte France 0,5 6,36 5,5 7,2
Coliposte France 0,75 6,9 6,156 7,7
Coliposte France 1 7,4 6,6 8,2
Coliposte France 2 8,1 7,3 8,85
Coliposte France 3 8,7 8,01 9,5
Coliposte France 4 9,4 8,7 10,2

 

Coliposte INTERNATIONAL WEIGHT ZONE 1 ZONE 2 ZONE 3 ZONE 4 ZONE 5 ZONE 6
Coliposte International <0,5 8,83 11,05 11,09 13,33 19,69 22,68
Coliposte International 1 11,55 13,25 13,28 15,63 21,64 26,46
Coliposte International 2 12,16 14,47 14,6 16,9 29,24 35,9
Coliposte International 3 12,83 15,22 15,8 18,25 38,41 45,52
Coliposte International 4 13,49 15,88 17,1 20,07 40,61 54,94

Zone 1: Germany, Belgium, Netherlands, Luxembourg.

Zone 2: United Kingdom, Ireland, Italy, Spain **, Portugal **, Switzerland, Austria.

Zone 3: Denmark, Hungary, Poland, Czech Republic, Slovakia, Slovenia, Estonia, Latvia, Lithuania.

Zone 4 : Greece, Iceland, Finland, Norway, Sweden, Turkey, Maghreb, specific territories Spain and Portugal (Canary Islands, Balearic Islands, Ceuta, Melilla, Azores, Madeira)**, other Eastern European countries.

Zone 5 : United States, Canada, Australia, China, Japan, Hong Kong, Singapore, South Korea, Thailand, Taiwan, Viet Nam, India, Russia, Israel.

Zone 6 : Africa (excluding Maghreb), Middle East, Americas (excluding the United States and Canada), other Asian countries, Oceania (excluding Australia).

Coliposte DOM TOM WEIGHT ZONE 1 DOM TOM ZONE 2 DOM TOM
Coliposte DOM TOM <0,5 13,67 19,5
Coliposte DOM TOM 1 16,62 23,84
Coliposte DOM TOM 2 21,97 36,42
Coliposte DOM TOM 3 27,35 49,15
Coliposte DOM TOM 4 32,82 61,89

DOM-TOM ZONE 1 : Guadeloupe (including St Barthelemy and St Martin), Martinique, Réunion, Guyana, Mayotte and St Pierre et Miquelon.

DOM-TOM ZONE 2 : New Caledonia and its dependencies, French Polynesia, Wallis and Futuna Islands, French Southern and Antarctic Territories.

TNT Express +1 day WEIGHT HOME
TNT Express 1 13,93
TNT Express 2 12,24
TNT Express 3 14,86
TNT Express 4 15,37

 


 

WHAT IS IMPRESSION ORIGINALE’S RETURN POLICY?

Provided the delicate nature of our papers, only unopened orders in their original shipping tube may be returned within 15 days of receipt for a refund. Once we receive the returned item(s) the charges will be credited to your original method of payment excluding shipping costs, which are non-refundable. Used, opened, and/or final sale items cannot be returned.


 

CAN MY RETURN BE REFUNDED?

Typically your refunds will be credited to the original method of payment, however if you wish to receive a voucher instead, it is possible – in this case please contact us at contact@impressionoriginale.com and our customer service team will be happy to help you.


 

IF I PLACE AN ORDER, WHEN WILL I BE CHARGED?

Your card will be charged at the time your order is placed.


 

DO YOU CHARGE SALES TAX?

We are required to collect sales tax in France. For all orders placed on the website, a sales tax of 20% does apply.


 

IS MY TRANSACTION SECURE?

We take the utmost care and concern for your privacy while you are shopping on our site. The information we collect is solely used to contact you about your order if necessary. Transactions on our site are 3DS secured to ensure your personal information (especially your name, address, and credit card number) stays out of the wrong hands and cannot be read or intercepted as it travels to our payment processing system.


 

WHY IS MY CARD BEING DECLINED WHEN I TRY TO PLACE AN ORDER?

This is likely happening because the billing address you are using does not match the billing address tied to your card. Please make sure to double check that the billing address is correct, and then try again. If you are still experiencing problems, you may wish to contact the issuing bank of your credit card regarding this matter, and then inform us by email at contact@impressionoriginale.com of any additional information.


 

HOW DO I USE A PROMO CODE?

Promo codes may be entered during the COUPON CODE step in the checkout process. Simply type or paste your code in the box provided, and then click APPLY COUPON. Only one promo code may be applied per order.

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BESPOKE SERVICES

 

DO YOU OFFER PERSONALISED WEDDING WRAPPING PAPER AND RIBBONS?

Yes, we offer a full range of personalised wrapping papers for all occasions to celebrate! Please email us at contact@impressionoriginale.com or fill in the form on our BESPOKE page to discuss about our exceptional designs.


 

ARE YOU AVAILABLE FOR BESPOKE PROJECTS?

As well as being a brand, we also act as a custom design studio and are available to take on custom design and illustration work for special bespoke orders. Please email us at contact@impressionoriginale.com with details about your project or fill in the form on our BESPOKE. A member of our team will get back to you shortly.


 

I’D LOVE TO FIND OUT MORE INFORMATION OR DISCUSS A QUOTE. WHO SHOULD I CONTACT?

You can use the contact form to get in touch with us, or email us directly contact@impressionoriginale.com with details about your project or fill in the form on our CONTACT PAGE.

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COPYRIGHTS

 

CAN I USE THE PERSONALIZED IMAGES FROM MY ORDER FOR A LOGO OR ARTWORK ON MY BLOG, WEBSITE, ETC.?

All digital images used during the proofing process are sole property and copyright of ©IMPRESSION ORIGINALE  and cannot be used for personal logo design or reproduction and may not be reused without permission. If you have any further questions, please email us contact@impressionoriginale.com

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ACCOUNT

 

SHOULD I CREATE AN IMPRESSION ORIGINALE ACCOUNT?

Yes! When you login to your ACCOUNT, we can auto-populate all your important info during the checkout process. This means you won’t have to re-enter your shipping address and credit card number every time you order something awesome. Plus, we’ll keep you updated on all the amazing wrapping papers we keep adding and the capsue collections. That’s a win-win.


 

I FORGOT MY PASSWORD – CAN YOU HELP?

Sure thing! Just click on the link “forgot my password” on your LOGIN page. Then go get it the email we sent you to generate a new password.


 

HOW DO I CHANGE MY PASSWORD OR EDIT OTHER PERSONAL INFORMATION?

Once you are logged in, open the MY ACCOUNT PAGE and you can edit your password and account details. 


 

HOW DO I UNSUSCRIBE FROM YOUR NEWSLETTER?

Simply click on the unsubscribe link from our email at the very bottom. Please let us know why you have unsubscribes at contact@impressionoriginale.com.

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AND MORE QUESTIONS!

  

IS IMPRESSION ORIGINALE HIRING?

Please consult our JOB page to check our latest vacancies.


  

I STILL HAVE QUESTIONS… WHO CAN I TALK TO?

Why, us, of course! Just shoot us an email at contact@impressionoriginale.com and we’ll be in touch as soon as we can.

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A member of our team will come back to you

We're Here to Help